Terms of Service

These Terms of Service (“Terms”) are between Tripartite Genesis Development, operator of Kavrynt (“Kavrynt”, “Provider”, “we”, “us”), and the person or organisation accessing or using Kavrynt (“Customer”, “you”). By creating or accepting an account, requesting or using a workspace, submitting a purchase request, or otherwise using the service, you agree to these Terms and acknowledge the Privacy Policy.

If you use Kavrynt for an organisation, you confirm that you have authority to bind that organisation. If you do not have authority or do not agree, do not create a workspace or use the service. A user invited by a Customer is also bound by the provisions that apply to accounts, acceptable use, security, confidentiality, intellectual property and lawful conduct.

Kavrynt is a multi-tenant, AI-assisted platform for IT service management, ticketing, request handling, IT asset records, notifications, knowledge, reporting, automation governance, audit evidence, and optional integration or remote-support workflows. Features, limits and support commitments depend on the selected plan, Order Form, tenant configuration and available integrations.

Kavrynt is not, by itself, endpoint-management, mobile-device management, patch-management, backup, cybersecurity insurance, legal compliance certification or emergency response. Optional third-party integrations may provide separate capabilities under their own terms.

• Provide accurate account and contact information, keep it current, and use a company-controlled email where required.
• Protect passwords, authentication links, devices and sessions; do not share individual accounts.
• Use only the tenant, role and records you are authorised to access, and promptly report suspected unauthorised access.
• Customer administrators must assign least-privilege roles, review access, remove departed users and ensure they have authority to invite or manage each user.

Actions performed through an authenticated account are treated as authorised by the account holder and Customer unless reported promptly. Kavrynt may require contact-profile completion, additional verification, re-authentication, reason capture or approval before allowing a sensitive action.

A workspace evaluation is ordinarily available for 14 days unless a different period is stated. It is for assessment, may have feature or usage limits, and may expire or be suspended at the end of the evaluation. Evaluation access does not guarantee production onboarding, pricing or continued availability.

Website plan selections, seat estimates and purchase submissions are requests, not accepted orders. A binding commercial order exists only when Kavrynt accepts an Order Form or other written order. The Order Form controls plan, term, seats, fees, currency, taxes, payment, renewal, service levels and any cancellation rights. Unless stated otherwise, fees are non-refundable and exclude applicable taxes.

Customer must provide valid billing information, pay undisputed invoices when due, and notify us promptly of a good-faith billing dispute. We may charge reasonable late amounts allowed by law and suspend paid features after notice of material non-payment.

As between Customer and Kavrynt, Customer retains ownership of Customer Data. Customer grants Kavrynt and its approved providers a limited right to host, copy, transmit, transform, display and otherwise process Customer Data only as needed to provide, secure, support and improve the service, follow documented instructions and meet legal obligations.

Customer is responsible for the lawfulness, accuracy, quality and permitted use of Customer Data; providing required notices; obtaining consents or other lawful bases; responding to data-subject requests; and avoiding unnecessary sensitive data. Customer must not submit payment-card details, banking credentials, permanent passwords, state secrets, regulated medical records or other highly restricted data unless an applicable written agreement expressly permits it.

Our handling of personal information is described in the Privacy Policy. A data-processing addendum may be made available for eligible commercial Customers.

You must not, and must not enable another person to:

• Access another tenant, user, ticket, asset, audit record or system without authorisation; evade role controls; probe for data leakage; or use stolen or shared credentials.
• Upload malware, exploit code or unlawful content; facilitate phishing, harassment, discrimination, fraud, surveillance or harm; or violate privacy, intellectual-property or other rights.
• Interfere with availability, overload the service, defeat rate limits, crawl or scrape at unreasonable volume, launch automated attacks, or test security without prior written permission.
• Reverse engineer, decompile, copy or derive source code except to the limited extent a restriction is prohibited by law; remove notices; resell or sublicense the service except under an authorised partner agreement.
• Misrepresent identity, authority, tenant, ticket status, AI output, audit evidence or the origin of a communication.
• Use Kavrynt or AI output to make unlawful high-impact decisions or to avoid required professional, human or governance review.

Authorised security research requires written scope, safe-harbour terms and coordinated disclosure from Kavrynt before testing.

AI features may classify, prioritise, summarise, draft, predict, recommend or automate eligible low-risk workflow steps. Outputs are probabilistic and may be inaccurate, incomplete, biased or unsuitable for a particular situation. They are operational assistance, not legal, financial, medical, cybersecurity or other professional advice.

Customer must establish suitable human oversight, review material outputs before reliance, honour confidence and approval controls, and not use AI for prohibited or unsafe purposes. Kavrynt may log model, template version, confidence, source context, usage, latency, error, acceptance, rejection, override reason and final decision to provide governance and auditability.

Core ticketing is designed to degrade gracefully when the configured AI provider is unavailable. We do not promise a particular automation percentage, output or model indefinitely. Model and provider changes may occur to improve safety, performance or availability.

Remote support occurs only when authorised by Customer and the affected user. Users should share only the temporary TeamViewer ID and temporary session password needed for that support session. Never share Kavrynt, email, Microsoft, Google, banking, permanent device or other account credentials in a ticket or chat.

Customer is responsible for endpoint backups, appropriate authorisation, supervision and any third-party licence. A technician may refuse or end a session if identity, scope, consent or safety is unclear. TeamViewer is a separate service governed by its own terms and privacy notice.

Customer may enable identity providers, email, TeamViewer, AI or other integrations. Third-party services are supplied by their providers, not Kavrynt, and their terms, privacy practices, configuration, availability and charges apply. Customer authorises the data exchange necessary for an enabled integration and is responsible for its credentials, scopes and settings.

Kavrynt is not responsible for a third party's independent acts, systems or service interruption, but we will use reasonable efforts to provide safe integration boundaries, status information and graceful failure where the Kavrynt implementation supports it.

Each party may receive non-public business, technical or personal information that should reasonably be understood as confidential. The receiving party will use it only for the relationship, protect it with reasonable care, and disclose it only to people and providers who need it and are bound by appropriate duties. This does not cover information lawfully public, already known without duty, independently developed, or rightfully received from another source.

A legally compelled disclosure is permitted after notice where lawful and reasonable cooperation at the disclosing party's cost. Kavrynt maintains safeguards designed for tenant isolation, least privilege, protected sessions, secure transport, validation, logging and auditable privileged actions. Customer remains responsible for its users, endpoints, identity-provider settings and secure use.

Kavrynt and its licensors own the service, software, interface, documentation, workflows, models, templates, trade marks and all related intellectual-property rights, excluding Customer Data. Subject to these Terms and the Order Form, Customer receives a limited, non-exclusive, non-transferable, non-sublicensable right for authorised users to access the service during the applicable term.

If you voluntarily send a product suggestion, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use it without restriction or payment, provided we do not identify you publicly or disclose your confidential Customer Data without permission. This does not transfer ownership of Customer Data.

We may maintain, secure, update or change the service and will use reasonable efforts to avoid material disruption. Features may change to meet security, legal, provider or product requirements. We will provide notice of a material reduction in purchased core functionality where commercially reasonable.

Unless a signed Order Form states a service level, Kavrynt does not guarantee uninterrupted or error-free operation, a particular uptime, 60-second health checks, response time, data route or third-party availability. Planned maintenance, emergencies, internet conditions, force majeure and Customer or provider systems may affect service.

We may limit or suspend access where reasonably necessary to prevent a security threat, unlawful activity, material breach, harm to another tenant, non-payment, or risk to the service. When practical, we will give notice and an opportunity to cure and limit suspension to the affected account or function. Emergency action may be immediate.

These Terms continue while you use Kavrynt. A commercial subscription ends or renews as stated in its Order Form. Either party may terminate for an uncured material breach after the cure period in the applicable agreement, or immediately for a breach that cannot be cured, insolvency where permitted, serious security abuse or unlawful use.

On termination, authorised access ends and outstanding fees become due. On timely request and subject to the Order Form, technical feasibility, law and security, Customer may receive a reasonable export of available Customer Data. We then delete or de-identify data through operational and backup cycles, except information that must be retained for legal, security, accounting, dispute or audit purposes.

Provisions intended by their nature to survive—including payment, confidentiality, intellectual property, disclaimers, liability, indemnity, dispute and retained-data obligations—will survive.

Each party warrants that it has authority to enter the agreement. Provider warrants that paid services will be performed with reasonable skill and care and will materially conform to applicable documentation. Customer's exclusive remedy for a verified breach is re-performance or, if re-performance is not commercially reasonable, termination of the affected service and refund of prepaid fees for the unused affected period.

To the maximum extent permitted by law, except for the express warranties above and any non-excludable statutory rights, the service, evaluation access, AI outputs and integrations are provided “as is” and “as available”. We disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement and any warranty arising from course of dealing. We do not warrant that Kavrynt will eliminate every incident, meet every compliance requirement or make every AI recommendation accurate.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive or consequential loss, or for lost profits, revenue, goodwill, anticipated savings, business opportunity or data, even if advised that such loss was possible.

Except for amounts that cannot lawfully be limited, each party's total aggregate liability arising from the service and these Terms will not exceed the fees paid or payable by Customer for the affected service in the 12 months before the first event giving rise to liability. For free or evaluation services, the cap is US$100 or its local-currency equivalent.

These exclusions and caps do not apply to payment obligations, fraud, wilful misconduct, death or personal injury caused by negligence where liability cannot be excluded, or any other liability that applicable law prohibits limiting. An Order Form may set different negotiated limits.

To the extent permitted by law, Customer will defend and indemnify Kavrynt and its personnel against a third-party claim, damage, fine or reasonable cost arising from Customer Data, Customer's unlawful use, unauthorised instructions, infringement of third-party rights, or material breach of acceptable-use obligations. This does not apply to the extent caused by Kavrynt's breach, negligence or wilful misconduct. Kavrynt will provide prompt notice, reasonable cooperation at Customer's cost and control of the defence, subject to no settlement admitting our fault or imposing non-monetary duties without consent.

The governing law, courts or agreed dispute procedure in a signed Order Form or master agreement controls. If there is no such agreement, these Terms are governed by the laws applicable at Provider's principal place of business, without giving effect to conflict-of-law rules, and the competent courts there have exclusive jurisdiction. Mandatory statutory rights and any non-waivable forum rights remain unaffected.

Before filing a claim, each party will give written notice describing the dispute and allow at least 30 days for authorised representatives to attempt good-faith resolution. Either party may seek urgent injunctive relief for security, confidentiality or intellectual-property harm.

Neither party may assign the agreement without the other's consent, not to be unreasonably withheld, except to an affiliate or in connection with a merger, reorganisation or sale of substantially all relevant assets, provided the assignee accepts the obligations. Kavrynt may use subcontractors and remains responsible for its contractual duties.

Neither party is liable for delay caused by events beyond reasonable control, except Customer's payment duties. Failure to enforce a term is not a waiver. If a term is unenforceable, it will be limited to the minimum extent necessary and the rest remains effective. Headings are for convenience. These Terms and incorporated agreements are the entire agreement on their subject and do not create a partnership, employment or agency relationship.

We may update these Terms for legal, security, provider or service changes. We will publish the new effective date and give additional notice of material changes where required. Material changes will normally apply prospectively. Continued use after an effective change constitutes acceptance where law permits; otherwise the existing agreement continues until properly amended or ended.

Operational notices may be delivered in the service or to the registered account email. Legal notices to Kavrynt must be sent to the contact below and are effective when receipt is confirmed. Customer is responsible for keeping its administrative and billing contacts current.

Provider: Tripartite Genesis Development, operator of Kavrynt.

Legal, commercial and general enquiries: [email protected].

Escalations: [email protected].

The formal service address for contractual notices is the address in the applicable Order Form, invoice or signed customer agreement. If you do not have one, request the current formal service address through the primary contact email above.